Setting Up an SMS Channel

To add a new SMS channel:

  1. From the Settings menu, select SimpleChat Channels under the SimpleChat section
  2. Click the New button to open a new SimpleChat Channel form
  3. Fill in the fields in the Operation Settings section as explained above
  4. Fill in the fields in the SimpleChat Channels section as follows:
    • Channel Type: Select SMS
    • Account Name: Enter the phone number received from the customer.
    • SMS Provider: Enter the customer's vendor name.
    • Username: Enter the user name that the customer received from their SMS provider
    • Password: Enter the password the customer has received from their SMS provider
    • Network: Enter the network name the customer received from their SMS provider (only required by some providers)
  1. Click Save