Introduction to SimpleChat®
MEET YOUR CUSTOMERS WHEREVER THEY ARE
Always, In All Ways
SimpleChat is a native, omni-channel solution that extends the power of Microsoft Dynamics CRM with an add-on solution for contact centers, supporting instant, convenient, multiple channels for communicating with customers.
A CONSISTENT CUSTOMER EXPERIENCE
SimpleChat allows organizations to respond to a customer’s communication on any channel, and even switch between channels, thus significantly enhancing customer satisfaction by providing a more efficient customer experience.
SPEED AND COMFORT
SimpleChat ensures quick responses to customer’s questions. Representatives can handle multiple conversations simultaneous and transfer files to and from the customer via any platform, including the customer’s camera on his/her Mobile Phone.
ADVANCED BOT CAPABILITIES
SimpleChat contains a bot platform that automatically responds to questions asked by customers in self-service areas. The bot is exposed to the same database information as the representative, and can easily answer specific answers.